POSTAGE & PACKAGING

 

Service update 1st April 2023. Please read the below carefully.

We cannot send seeds to the EU or Northern Ireland.​

We send every order within a week. Royal Mail has long delays especially in certain postcodes, please check their website for details.

Please give Royal Mail at least 2 weeks to deliver before you message us.

​

If you got in touch via our contact us form and had no reply, and you need an answer please do get in touch again on the contact us form. We will be able to reply now within a few days. (Check your junk email folder too sometimes emails end up in there.) We prioritized sending out orders with our limited resources.

 

POSTAGE:

We send our products via second class Royal Mail, but please note that 3-5 days delivery is not 100% guaranteed. 
Postage for Seeds is £1.60 for any amount of packets and £2.40 for Dried Herbs (or a combination of the two).

Postage for Candles, Aromatherapy products and/or Bath Time is £3.50.

Free postage on all orders over £30.
We regret that we are unable to accept orders from outside the UK.

​

PACKAGING:

The seeds and dried herbs are packed in a resealable polyethylene bag and will arrive at your door in a padded envelope to ensure that the seeds are protected during the journey. 

Note: Dried herbs and spices are packed in an environment which also handles nuts, peanuts, sesame seeds, gluten, soy, milk and sulfured fruits.

Please note that some sowing instructions are included with the seeds if you require any help see the individual product page for detailed instructions where you will be able to see the sowing tips, history of the herb, culinary uses and any other uses.
Alternatively you can get in touch on our contact us page and we will answer your questions as soon as possible.

​

SEEDCOUNT:

Packets containing 50 seeds or less are manually counted. Packets containing more than 50 seeds are measured on high quality, hyper- sensitive scales to ensure that you receive the correct amount.  

​

STORAGE:

Store seeds, dried herbs and spices in a cool dry place and once open store dried herbs and spices in an airtight container.

​

DISPATCH:

We aim to dispatch your order on the working day after we receive it. At peak times it can take 2-3 working days to process your order. If you have any concerns about your order before or upon receipt please contact us through our contact us form. We will try to resolve any issues you may have. Our aim is customer satisfaction; we always work hard to provide you with a speedy, quality service.

RETURNS

Our return policy is simple. All our products are supplied with a no quibble guarantee. We will replace or refund any product that does not meet with your approval, and all we ask is that you contact us within 14 days of purchase.

​

​